Is UKTS Down

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Post  dforrest on Wed 02 Nov 2016, 1:43 pm

Can anyone download today from UKTS?  I cannot.


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Post  Markh5682 on Wed 02 Nov 2016, 1:49 pm

Same here I just tried to download a file and got as far as the download page, but the download timed out.


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Post  slipperman12 on Wed 09 Nov 2016, 11:14 am

It's happened again!!

Anything to do with Trump??!!

Ged


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Post  StephenRWells on Wed 09 Nov 2016, 11:53 am

My thoughts as well!!!!!!!!!!!!
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Post  dforrest on Wed 09 Nov 2016, 12:00 pm

I can access the UKTS website but not the forums.


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Post  slipperman12 on Wed 09 Nov 2016, 2:18 pm

All seems OK again now Smile


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Post  dforrest on Wed 09 Nov 2016, 2:20 pm

slipperman12 wrote:All seems OK again now Smile

Agreed.


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Post  Stefcurtis on Sat 26 Nov 2016, 8:24 am

UKTS Seems to be down for me!
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Post  dforrest on Sat 26 Nov 2016, 11:05 am

Stefcurtis wrote:UKTS Seems to be down for me!
Same for me.  On and off since sometime yesterday.


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Post  glasgowworks on Sat 26 Nov 2016, 11:45 am

Hi Folks

It was at the UKTrainSim site when it went down just before 17:00 last night. I wasn't very happy about the outage, I guess nobody does.
Hopefully the outage will be solved soon, but the owner might have other commitments at this time.

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Post  dforrest on Sat 26 Nov 2016, 4:18 pm

Back to normal now.


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Post  Stefcurtis on Sat 26 Nov 2016, 5:14 pm

Jolly good! ;-)
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Post  glasgowworks on Sat 26 Nov 2016, 7:22 pm

Hi folks

Matt Peddlesden has posted a statement at the UKTS fourm following a major downtime:
Matt Peddlesden wrote: I have no belief that any data has been compromised - and at this point it may yet be other system malfunction rather than anything malicious, I am watching logs at the moment having reset it all earlier to see if I can find out more information.

What I do know is that normally the server runs no problem at all for weeks at a time - yesterday the database kept crashing over and over and I restarted the whole system numerous times. These were down to the database becoming inaccessible which is usually because it's run out of available connection slots - because the others are all being consumed with something holding them open (which can be as simple as a nasty search).

Having reset it this morning i've not seen any more problems so far but am still monitoring.

The type of attack, if it is an attack, is called a Denial of Service attack - basically, if I keep sending packets and connections to your server, your server becomes unable to do anything else at best, and at worst will actually crash because of the overload. What these people do is to use a "bot network" - which is usually a bunch of hacked PC's because of malware that people have installed, and then instruct those PC's to attack a single address.

This is not a "steal data" attack, it may not even be an attack, at best, it's an annoying denial of service attack.

No panic folks, other than not being able to access the site of course :-P

Thanks for your patience.

Matt.

Pete Peddlesden has also made a brief apology at the News and Announcements section.

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Post  Stefcurtis on Sat 26 Nov 2016, 7:26 pm

Hi Alistair,

thanks for the info.

Best Regards...
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Post  Bob Latimer on Thu 01 Dec 2016, 4:56 am

UKTS appears to be down yet again.

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Post  rufuskins on Thu 01 Dec 2016, 8:30 am

Not back up yet at 08:29.


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Post  dforrest on Thu 01 Dec 2016, 10:57 am

All is good for me.


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Post  slipperman12 on Wed 08 Aug 2018, 3:52 pm

Hi All,
I've not been able to get into the UKTS Forums today - is it a site problem or just me??

Downloads are OK Smile

Cheers,
Ged


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Post  rufuskins on Wed 08 Aug 2018, 4:01 pm

Currently not working for me either!


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Post  dforrest on Wed 08 Aug 2018, 4:06 pm

Its OK for me.


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Post  slipperman12 on Wed 08 Aug 2018, 7:54 pm

Hi David,
It's odd that you can access the Forum, but we can't! (Unless your browser is using a cached page).

Still no-go - I get the message :
forums.uktrainsim.com is currently unable to handle this request.
HTTP ERROR 500

Cheers,
Ged


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Post  dforrest on Wed 08 Aug 2018, 8:07 pm

It is strange. I have just posted on the forum and the forum listing shows that the post is in the system and readable.


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Post  slipperman12 on Wed 08 Aug 2018, 8:29 pm

Hi David,
You're right, it is strange!
I've tried Firefox and Internet Explorer, but both give similar results. I've also changed the DNS servers I use from Google to OpenDNS without success.

As you're having no problem, it appears that it must be one of the servers between us in the UK and UKTS Forum which has gone down. You are probably on a different "circuit", but I still don't understand how I can still download from UKTS!!

Cheers,
Ged


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Post  Easilyconfused on Wed 08 Aug 2018, 9:25 pm

I can assure you both the forums and the main site are up. If people are having issues then please email support@atomic-systems.com with as much information as possible such as screenshots of error messages and ping tests to show whether the problem lies out on the internet somewhere or closer to home.

I am certainly seeing no issues currently and have just done a test download that came down very quickly.

Please note this email address only deals with connectivity, premium membership and CD ordering issues. It is not for issues regarding forum moderation.

Regards

John Lewis
UKTS Moderator and member of the UKTS Support Team.

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Post  Easilyconfused on Wed 08 Aug 2018, 9:27 pm

slipperman12 wrote: I've also changed the DNS servers I use from Google to OpenDNS without success.

Hi Ged,

When you changed DNS did you use IPCONFIG to flush your DNS cache? If not it will likely have the old DNS entries until they expire.

Regards

John

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Post  slipperman12 on Wed 08 Aug 2018, 11:07 pm

Hi John,
Thanks for reminding me Smile Unfortunately, it hasn't helped.

Ping results were OK - 26mS for both uktrainsim.com and forums.uktrainsim.com

My main PC dual boots into Win 7 and Win 10 and on both, I can't access the Forums. Over the last few days, I had installed some new programs, but uninstalling them wasn't beneficial.

Switched to a different Win7/Win10 PC, which hadn't been used since 1 August and that had the same result - original DNS and no additional programs had been installed.

Finally, I tried a 4G mobile broadband dongle, but the results were the same.

If the situation is the same tomorrow, I'll send an email to the address you gave with this information, a screenshot of the ping results and the current message Google Chrome gives.

Cheers,
Ged


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Post  Easilyconfused on Wed 08 Aug 2018, 11:35 pm

Thanks Ged for the detailed feedback.

I still have full access from here in Portsmouth and I don't understand why people are having issues. We have had forums posts tonight from other people and downloads appear to be working.

I am at work all day tomorrow and then the 2 - 3 hour drive home but I will be monitoring the support desk but I can't access the site or forums from work due to our net nanny filtering.

Regards

John

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Post  slipperman12 on Thu 09 Aug 2018, 8:43 am

Hi,
Thanks, John.

Tried the UKTS Forum this morning (08:40) and all seems to be OK Smile

The funny thing was that there was no problem with downloading, only the Forum!

Cheers,
Ged


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Post  Easilyconfused on Sun 04 Nov 2018, 7:35 pm

UKTS did have an issue earlier. Looks like the database got stuck up it's own behind for some reason and there were no connection sockets available. Normal service has been resumed.

Regards

Easilyconfused.

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Post  OldVern on Thu 21 Feb 2019, 8:15 am

Sorry to bump, but rather than start a new thread...

Could someone who still uses/has a forum account at UKTS pop a post in their admin section that the CD ordering page is not loading from the main site and I can't find a back door into it.

I rather fancied treating myself to North Wales Coast 2 having had a bit of fun in the original the last couple of evenings running in OR.

Many thanks.

Edit: I've also emailed Atomic System support.

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Post  terrycunliffe on Thu 21 Feb 2019, 10:50 am

Hi Vern,
I've just tried this, and the CD ordering page is loading just fine.
You do need your ukts user name / password to access though. I cant remember if this has always been the case??
T

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Post  OldVern on Thu 21 Feb 2019, 12:33 pm

Thanks Terry. Can confirm it's working now and NWC2 on order! Looks to be a cracking package, can't wait to get driving trains on it.

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Post  slipperman12 on Sat 29 Jun 2019, 2:30 pm

Hi All,
Well, not actually completely down, but both Chrome and Firefox report that the UKTS Forum site is 'unsafe', with the latter showing the following message :
"It’s likely the website’s certificate is expired, which prevents Firefox from connecting securely."

I have sent an email to UKTS Support and hope they will sort it out soon Smile  The download page doesn't seem to be affected .... yet!!

It is possible to get into the Forum, but before any new page is shown, the warning message is re-displayed.

Cheers,
Ged


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Post  Scampispeedway on Sat 29 Jun 2019, 4:03 pm

Hi Ged, just gone back into the UKTS site and been able to view the Forum again.

Bob
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Post  slipperman12 on Sat 29 Jun 2019, 4:10 pm

Hi Bob,
That's very odd!! I can't even get to the main site now, receiving the 'unsafe' message Sad

Cheers,
Ged




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Post  dforrest on Sat 29 Jun 2019, 5:23 pm

It is the same for me on both sites.


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Post  Scampispeedway on Sat 29 Jun 2019, 8:35 pm

Hi Ged and David, just tried again and as you say cannot access the whole site now.

Bob
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Post  Markh5682 on Sat 29 Jun 2019, 11:07 pm

Getting the same message here as well.


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Post  dforrest on Sat 29 Jun 2019, 11:12 pm

In Firefox, if you are confident of the safety of the site (!!!) you can bypass the message and continue.


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Post  slipperman12 on Sun 04 Aug 2019, 3:14 pm

Hi All,
The UKTS Forum seems to be down for me - anyone else having the same problem?

Cheers,
Ged


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Post  dforrest on Sun 04 Aug 2019, 3:19 pm

It's OK for me.


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Post  Scampispeedway on Sun 04 Aug 2019, 4:24 pm

Hi, Tried the forums after downloading the last MSTS File and it is not showing up correctly.

Bob
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Post  Easilyconfused on Sun 04 Aug 2019, 6:13 pm

I have 2 reports of issues with the UKTS forums but despite asking for screenshots nobody is providing them so I am off doing other things for the next few hours.

No tickets have been received and the thread in the Site Admin forum is still devoid of screenshots.

I am having no issues and haven't all day.

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Post  slipperman12 on Sun 04 Aug 2019, 6:33 pm

Hi,
With respect, we can't access the Forums!!

I have sent an email to support, with the following screenshot :
Is UKTS Down - Page 2 Ukts-f10
I have cleared my DNS Cache and a couple of sites which check these things have confirmed that forum.uktrainsim.com is down!

Cheers,
Ged



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Post  dforrest on Sun 04 Aug 2019, 6:42 pm

This is very strange. I can continue to access the forum site with no problems but wen I check it on the "Is It Down" site is tells me that the forum site is down to everyone.


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Post  slipperman12 on Sun 04 Aug 2019, 6:48 pm

Hi David,
Are you sure you're not accessing a cached set of pages?  Try pressing F5 and see what happens.

Cheers,
Ged


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Post  dforrest on Sun 04 Aug 2019, 6:55 pm

Ged, one of the tests I did was to post a message. It posted and I can read it.

David


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Post  Easilyconfused on Sun 04 Aug 2019, 7:00 pm

David,

I see your post and I am able to post replies to threads.

I don't know why the forums are reported as being down when they clearly are not.

Regards

John

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Post  slipperman12 on Sun 04 Aug 2019, 9:13 pm

Hi,
As well as trying with Firefox and Chrome under Win 7, I've also used Edge, Chrome and Firefox under Win 10, with the same result.
Of course, all use the same internet connection, which might be the source of the problem!  I'm about to test with a completely separate 4G connection, and will report back.

Cheers,
Ged

EDIT : 21:23 Same result! So, could it be due to geographical location - maybe the thunderstorms have taken out one of the links?


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Post  Bob Latimer on Mon 05 Aug 2019, 2:21 am

I get the same "can't be reached" screen from New Zealand so it's not geographical.

Regards,

Bob.

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